Aakriti Gallery has a customer-friendly, fair and honest shipping policy.
- Shipping charges are usually not included in the price of the product displayed on our website except where specifically mentioned. Where excluded shipping charges will be indicated based on destination and the product you purchase (dimensions, weight, packing required). Payment should be made for the gross amount of the purchase that also includes shipping costs.
- We usually ship through UPS/Fedex to any destination in the US.
- For overseas shipments, please get in touch with us to obtain a specific quote for the destination where you want our product shipped.
- Orders are processed immediately on receipt of order and dispatched on realization of payment in our account. Delivery times may vary according to destination but a week is considered the maximum normal for any destination within the country. Once order is shipped your order is assigned a tracking number to help you track status of shipment.
- We are not responsible for any theft, loss or damage of any kind to the product while in transit though it might be covered by insurance of couriers. Buyers should insure high value products, especially for overseas shipments.
- Overseas shipments might attract additional packing and handling charges.
- Please note when you place order and purchase a product or several products you can ask for consolidation of various purchases to be shipped to a single destination, if order is placed on the same day and the destination address is the same. If shipment is required for different address, then place order separately for each item that needs to be shipped to such various addresses.
- Shipment is usually from stock. However, if we do not have any item in stock, we will inform you the expected shipping date.
- Shipments will be made only on working days during working hours, i.e. Mondays to Fridays.
- For urgent/overnight shipments, please ask for specific rate.
- We use standard packaging to ensure safety of product while in transit but if you receive package in damaged condition or if product is damaged, please inform us immediately and refuse to accept delivery.
We value your custom and want to make the buying process a happy one. Should you have any issue, we have a fair refunds and returns policy to ensure redressal and satisfaction. Please read before placing order.
- If you receive product in a damaged condition or if you find it has any defects that make it unacceptable or if it is not according to the color or pattern or size you ordered out, then you are eligible for free returns and free replacement.
- Please retain the original wrapper, labels, tags and outer packaging and return the product to us at our address shown in the shipping label. Failure to do so would result in the return not being accepted for replacement or refund. Once we receive the product we will check and, if your claim is admitted as genuine, we will send a free replacement. We will also reimburse the courier costs incurred by you for return of the product.
- If you wish for refund, please indicate reasons and, if your claim is admissible, we will refund amount in full, the same route through which you made payment to us.
- If products have been used, soiled, damaged or stained then no claim for refund or replacement will be entertained. It is advisable for buyers to check state of outer packaging at time of delivery and, if damaged, refuse delivery. If, on opening the package you notice any defects or if product is not what you ordered, photograph it immediately and also get in touch with us by phone and inform our CSR about the order reference and nature of your complaint.
- Whether it is refund or return and replacement, the process takes time so we request our valued customers to have patience and we will make all efforts to bring about a satisfactory resolution and ensure your trust in us has not been misplaced.
- Custom orders are not eligible for refunds or returns which please note and keep in mind when ordering out custom design or sizes.
We reserve the right to add to, amend or otherwise modify any of the foregoing without any prior notification.